In this interview, Editor-in-Chief Anthony Guerra speaks with Emory Healthcare&#8217;s Chief Technology Officer Scott Smiser; and VP of Applications and Digital Experience Laura Fultz, about their transformative digital health initiatives. They share how Emory is integrating cutting-edge technology to enhance both clinical and operational efficiency, most notably by pioneering Epic Hyperspace on Apple MacBook devices. This project, rooted in user-centered design, reflects Emory’s commitment to improving clinician experience by aligning technology with their needs, ultimately enhancing patient care.<br /> Watch or listen below; scroll down to read <br /> <br /> LISTEN HERE USING THE PLAYER BELOW OR SUBSCRIBE THROUGH YOUR FAVORITE <a href="https://healthsystemcio.com/podcasts/" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://healthsystemcio.com/podcasts/&amp;source=gmail&amp;ust=1585746312517000&amp;usg=AFQjCNGlikywUFfTGub6l88sXJkQLnauDw">PODCASTING SERVICE</a>. <br /> <br /> Anthony: Welcome to healthsystem CIOs interview with Emory Health Care Chief Technology Officer, Scott Smiser and VP of Applications and Digital Experience, Laura Fultz. I’m Anthony Guerra, Founder and Editor-in-Chief. Scott and Laura, thanks for joining me.<br /> Scott: Thanks for having us.<br /> Laura: Thanks for having us.<br /> Anthony: Very good. You want to start off by telling me a little bit about your organization and your role. I won’t make both of you tell me about your organization, but let’s put that on you, Scott. Tell me about your organization and your role, please.<br /> Scott: Scott Smiser, Chief Technology Officer at Emory Healthcare. Emory Healthcare is based out of Atlanta, Georgia. We have 11 hospitals and over 320 clinic sites across the metro Atlanta area. And we’re looking at expanding outside Georgia. Emory has a footprint, obviously, nationally, but also internationally. I think at one point I was told we touch or influence 160 different countries around the world with research.<br /> Anthony: And your role, you want to tell me a little bit about your duties?<br /> Scott: As chief technology officer, I’ve got responsibility for the complete technology stack. So anything from servers, hardware, integration, enterprise, desktop management, et cetera is all within my purview.<br /> Anthony: Excellent. Laura, you want to tell me a little bit about your role?<br /> Laura: I’m the Vice President of Applications and Digital Experience. What that means is I manage the entire Epic stack. We’re a relatively new convert into Epic where we just hit our two-year mark and also other third-party systems like pharmacy and imaging, heart and vascular. We also have the user experience team under my purview, which is something we’re really excited about. They help in two different facets. They can help us before we put something in production and get a gauge of are we hitting the design, are we doing what we intended to do with different testing labs and pulling in end users and making sure that we’re doing the right things. They also provide another service, which is creating a digital health score for our end users. It starts with something that we call trickle feedback. We throw out 40 randomized to 40 different machines across the enterprise every day. We ask them two questions on a scale of 1 to 10, how’s your Epic experience? And then there’s a free text box and that allows folks to give some more feedback.<br /> We collect that every day. And then that is paired in with information from Epic, like on our signal data from ServiceNow, our service management system, and all of that data together puts together a digital health score. We know who’s happy and who’s not. Then we have a team of folks that go and look at who’s not happy and we reach out to them. Then it’s not sort of the black hole of you asked me for my feedback and then I never heard from you again.

healthsystemCIO.com

Anthony Guerra

MacBook Air Rollout Flying High at Emory Healthcare, Say CTO Scott Smiser and VP of Applications & Digital Experience Laura Fultz

OCT 30, 202425 MIN
healthsystemCIO.com

MacBook Air Rollout Flying High at Emory Healthcare, Say CTO Scott Smiser and VP of Applications & Digital Experience Laura Fultz

OCT 30, 202425 MIN

Description

<p>In this interview, Editor-in-Chief Anthony Guerra speaks with Emory Healthcare&#8217;s Chief Technology Officer Scott Smiser; and VP of Applications and Digital Experience Laura Fultz, about their transformative digital health initiatives. They share how Emory is integrating cutting-edge technology to enhance both clinical and operational efficiency, most notably by pioneering Epic Hyperspace on Apple MacBook devices. [&#8230;]</p> <p>Source: <a href="https://healthsystemcio.com/2024/10/30/macbook-air-smiser-fultz/">MacBook Air Rollout Flying High at Emory Healthcare, Say CTO Scott Smiser and VP of Applications &#038; Digital Experience Laura Fultz</a> on <a href="https://healthsystemcio.com">healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.</a></p>