<description>Most CX teams are too reliant on feedback (survey) data, leading to limited insights and even misinformed action. Forrester senior analyst Rich Saunders joins us to make the case for advanced analytics. He outlines the path forward – even for those intimidated by advanced analytics.</description>

The CX Cast

Forrester

398: Advanced Analytics Will Transform Your CX Practice

APR 1, 202526 MIN
The CX Cast

398: Advanced Analytics Will Transform Your CX Practice

APR 1, 202526 MIN

Description

Most CX teams are too reliant on feedback (survey) data, leading to limited insights and even misinformed action. Forrester senior analyst Rich Saunders joins us to make the case for advanced analytics. He outlines the path forward – even for those intimidated by advanced analytics.