<description>Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent.</description>

The CX Cast

Forrester

425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics

OCT 22, 202533 MIN
The CX Cast

425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics

OCT 22, 202533 MIN

Description

Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent.