The Alternative Property Management Show

What does "value" actually mean to your customer — and why can almost no one in the industry articulate it?In this episode of The Alternative Property Management Show, David and Harrison sit down with Andy Reid — 2026 PMC speaker, coach, and author — for a wide-ranging and deeply honest conversation. Andy shares his philosophy on reverse-engineering human behaviour to better understand what value really means from the customer's perspective, and why businesses need to build their processes around people, not the other way around.The conversation then moves into much deeper territory, as Andy opens up candidly about his own 11-year journey with depression and anxiety, and his experience of reaching a breaking point — twice. It's a raw, generous, and ultimately hopeful conversation about what it means to truly become a student of yourself, why prevention matters more than cure, and why no one should have to face these moments alone.In this episode, we cover:Why most professionals can't define "value" from their customer's point of view — and what to do about itReverse-engineering human behaviour to build better business processesAndy's personal story of depression, anxiety, and reaching the edge — twiceThe importance of becoming a "student of yourself" in order to truly heal and evolveWhy mental health support can't be one-size-fits-allFree, anonymous resources available to real estate professionals through the Real Care appA note before you press play: this episode includes an honest discussion of mental health, depression, and suicide, including Andy's own lived experience. Please take care while listening, and reach out for support if you need it — in New Zealand, you can call or text 1737 anytime, or call Lifeline on 0800 543 354.🎙️ Catch Andy Reid live at the PMC 2026.The Alternative Property Management Show is proudly brought to you by Renti & The PMC.

What does it take to walk away from a 10-year corporate career, leap into business ownership, and build something truly your own?In this heartfelt and inspiring episode of The Alternative Property Management Show, David and Harrison are joined by Ashleigh Clutterbuck — BDM, co-founder of THG Property Management (part of The Hancock Group), PMC keynote speaker, and one of the most authentic voices in the New Zealand property management industry.Ashleigh opens up about her journey — from her early days at Ray White Christchurch, to navigating the personal loss of her mum, to finding the courage to back herself and go into business with Hancock Group co-founder Mehdi Keegan. Just 16 months in, the results are already speaking for themselves.In this episode, we cover:How Ashleigh built her personal brand so powerfully that leads come to her — without cold callingWhy she left a 10-year career at Ray White and what gave her the courage to take the leapThe realities of starting a boutique property management business from scratchWhy Christchurch and the Selwyn district are some of the most exciting investment markets in New Zealand right nowSmart investor advice — why point of difference in a property matters more than everWhat to expect from Ashleigh's keynote at the PMC — 11 lessons from 11 years in the industryHow AI tools like Claude are starting to make their way into property management workflowsThe power of personal brand, authenticity, and showing up consistently for your clientsAshleigh's story is one of resilience, self-belief, and genuine passion for people — and it shows in everything she does."The hardest things in life are often the best things that happen to us." — Ashleigh Clutterbuck🎙️ Catch Ashleigh live at the PMC — 29 & 30 October at the Pullman Auckland. Don't miss her keynote.The Alternative Property Management Show is proudly brought to you by Renti & The PMC.

What does it take to scale a property management business to 15,000 properties — and keep it there?In this episode of The Alternative Property Management Show, we sit down with Jodi Ford from Coronis, one of Queensland's most recognised names in real estate. With 25 years in property management under her belt, Jodi shares an honest, insightful, and at times deeply personal look at what it really takes to grow, lead, and evolve in this industry.In this episode, we cover:Jodi's 25-year career journey — from typing landlord statements at 5 AM to leading one of Australia's largest rent rollsHow Coronis grew from a corporate agency to a franchise model spanning 15,000 propertiesThe real lessons learned from buying rent rolls — due diligence, risk management, and what she'd do differentlyWhy people leave leaders, not businesses — and how to retain great talentThe growing role of virtual assistants and technology in property managementHow AI is reshaping the industry and what PMs need to do to stay aheadWhether you're a property manager just starting out, a business owner looking to scale, or a leader navigating the rapid changes reshaping the industry — Jodi's experience is a masterclass in resilience, strategy, and passion."Every acquisition taught us something new." — Jodie Ford🔗 Connect with Jodi:LinkedIn: https://au.linkedin.com/in/jodi-fordWebsite: coronis.com.auThe Alternative Property Management Show is proudly brought to you by Renti & The PMC.

In this forward-thinking episode of The Alternative Property Management Show, David and Harrison sit down with one of Australia’s most influential property management voices — Nick Georges, co-founder of the Wingman Group and a driving force behind innovation in the industry.Nick shares his unexpected journey from real estate sales into property management, before helping build Wingman Group into a business employing more than 1,300 staff across Australia, New Zealand, and the Philippines.The conversation dives deep into:How outsourcing is reshaping property management businessesWhy AI won’t replace property managers — but will transform their rolesThe future of scalable PM portfolios and operational efficiencyHow agencies can better leverage sales, data, and investor relationshipsThe growing importance of optimization, tech adoption, and process improvementWhy businesses that fail to adapt risk being left behindNick also shares bold predictions about the future of the industry — including a world where one property manager could oversee 1,000+ properties with the right systems, AI, and offshore support in place.Plus, the team discusses:The evolving relationship between property management and salesIndustry staffing challenges and PM career pathwaysAREC, the PMC, and why property management is finally getting the spotlight it deservesIf you’re a property manager, business owner, BDM, or proptech enthusiast wondering what the next decade of the industry looks like — this episode is essential listening.💡 “The businesses that don’t adapt unfortunately won’t be around in 10 or 15 years.” — Nick GeorgesThe Alternative Property Management Show is proudly brought to you by Renti & The PMC.

Artificial intelligence is rapidly reshaping every industry — but what could it mean for property management, tenancy disputes, and the future of legal decision-making?In this thought-provoking episode of The Alternative Property Management Show, we sit down with industry experts to unpack how AI could revolutionise tenancy tribunals, automate complaint handling, improve fraud detection, and streamline dispute resolution across the property sector.From identifying fake IDs and preventing fraud to reducing vexatious claims that clog tribunal systems, the conversation explores both the opportunities and ethical challenges that come with introducing AI into high-stakes legal and property processes.Inside this episode:How AI could speed up tenancy tribunal decisionsThe growing role of automation in complaints and disputesFraud prevention and identity verification in property managementThe risks, limitations, and ethical concerns surrounding AI adoptionWhy the property industry may be closer to this future than we thinkA huge thank you to Renti for sponsoring this episode and supporting innovation and forward-thinking conversations in the property management industry.Whether you're a property manager, landlord, legal professional, or proptech enthusiast, this is an episode you won’t want to miss.