Ep. 167 Leading Through the Messy Middle: What Happens When Nonprofits Outgrow Their Structure

When a nonprofit grows faster than its structure, things start to break. Decisions slow down, roles blur, and good people get worn out. Most leaders assume it's a people problem. It usually isn't. Tosha Anderson talks with Dee Benno, VP of People and Operations at the Air Conditioning Contractors of America, about leading through the messy middle of nonprofit growth. Dee explains the early signs of an organization outgrowing its systems and walks through her five-part approach to restoring clarity. She also shares simple ways nonprofit leaders can reduce overwhelm, clarify decision ownership, and communicate better during change. Practical nonprofit leadership and operations advice for CEOs, executive directors, and anyone who has ever said, "We're working hard, but we're not moving forward." Connect with Dee Benno on LinkedIn for insights on nonprofit leadership, organizational structure, and people strategy. 💼 LinkedIn: https://www.linkedin.com/in/dee-benno-esq/Follow Us Online 🌐 Website: ⁠⁠www.thecharitycfo.com⁠⁠ 📸 Instagram: @thecharitycfo 📘 Facebook:⁠⁠ /thecharitycfo⁠⁠ 💼 LinkedIn: ⁠⁠⁠ / the-charity-cfo⁠⁠ ⁠ 🎵 TikTok: @thecharitycfoJoin our newsletter: https://go.thecharitycfo.com/l/995872/2025-02-24/6ldn1Download The Charity CFO Financial Blueprint: https://go.thecharitycfo.com/financial-blueprint