Episode 2 - The Silver Lining: COVID-19 Care Teams and Cross-Training

Adrianne Edlund, nurse educator at Strong Memorial Hospital in Rochester, New York, returns to share her powerful story of units coming together during COVID-19 to achieve optimal patient care and staff satisfaction. She discusses preparing staff for a COVID surge using a team-based model, and leveraging technology to rapidly develop “just-in-time” education. Her ongoing efforts to cross-train nurses have increased retention, enhanced collaboration and facilitated more nimble processes.