How to Turn Total Losses Into Profit | Ep. #142 with Barrett Smith & Oscar Moreno

In this episode of Body Bangin', we tackle the elephant in the room  that many in the industry are afraid to talk about, monetizing total  loss claims. We bring together two powerhouse voices to help you shift  your mindset and protect your bottom line:   👉 Barrett Smith, President and Founder of Auto Damage Experts   👉 Oscar Moreno, President and CEO of Integrity Auto Collision Center   With total loss ratios climbing as high as 33% to 40% in some shops,  simply zeroing out these claims is destroying your profit margins.  Barrett and Oscar break down exactly why your shop needs to be  compensated for the space, liability, and administrative work involved  in every total loss that enters your facility.   What You’ll Learn In This Episode:   📈 The Total Loss Reality: Why the percentage of total losses is  skyrocketing, and why ignoring them means leaving hundreds of thousands  of dollars on the table.   ⏱️ The Clock Starts at the Signature: Why you must treat your time like  an attorney does, billing for pre-inspections, tear-downs, safe  containment, and even removing a customer's personal items.   📋 Bulletproof Documentation: Oscar shares how his shop utilizes strong  standard operating procedures (SOPs) and ironclad repair authorizations  to ensure they get paid for every procedure performed.   🤝 The Ultimate Customer Advocacy: How guiding a customer through the  stressful total loss process and educating them on their rights turns a  non-repair into a lifelong referral machine.   🛑 Stopping the Pushback: How to confidently handle third-party  insurance negotiators who try to arbitrarily slash your bills, and why  "we don't negotiate" is a complete sentence.   If you’ve ever wondered how to turn those "wasted" total loss leads  into serious gross profit, this is an absolute must-listen!   👇 RESOURCES & LINKS:     🎧 More Body Bangin’ on YouTube: https://www.youtube.com/@BodyBangin  📧 Connect with our guests:  Barrett Smith Email: https://autodamageexperts.com/ Phone: 1-888-868-9891 Oscar Moreno LinkedIn: https://www.linkedin.com/in/oscar-moreno-9a3b12b2/ Email: [email protected] For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com Email Micki directly at [email protected] To suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected] Support the show For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com Email Micki directly at [email protected] Join the Body Bangin' Facebook Group! https://www.facebook.com/groups/989546031854134