Business Made Personal

Insurance leadership is about more than targets, structures and executive titles. It is about understanding people, staying adaptable and knowing when to create opportunities for the next generation. In episode 152 of Business Made Personal, Mark Silveira speaks with Raj Nanra, CEO of SLE Holdings, about the experiences that shaped his approach to business and life. Raj reflects on growing up in Newcastle as part of one of the city's early Indian families, starting his career in accounting, a...

Insurance claims management isn't just about making the right technical decision. It is also about helping people understand what is happening when they are already dealing with stress, uncertainty and disruption. In Episode 151 of Business Made Personal, Mark Silveira speaks with Vicki Mullen, Senior Consultant at Finity Consulting, lawyer and former Australian Financial Complaints Authority ombudsman. Across almost 30 years in government and financial services, Vicki has worked across the H...

Insurance industry leadership starts with a choice, not an accident, and Chris Mackinnon has spent 35 years proving it. Newly appointed Head of Munich Re Specialty – Global Markets, Australia, Chris joins Mark Silveira on Business Made Personal to talk about building an insurance company from scratch, after more than a decade at Lloyd's running businesses across Asia Pacific, the Middle East and Africa. Chris comes from five generations of Lloyd's underwriters, what he calls "a genetic dispo...

Benildus Saw turned down loss adjusting twice before desperation made him say yes. Twenty-six years later, he runs Justicia Adjusters as CEO and chairs the Risk and Technologies Board at the Asian Institute of Insurance. What's striking about his story is not the career arc but the through-line, a formation in service, discipline, and human empathy that started long before he ever saw a claim file. From seminary to claim site At 19, Benildus entered College General Mario Field in Malays...

People-first leadership in insurance begins with a willingness to give others your knowledge, time and belief. In this episode of Business Made Personal, Mark Silveira speaks with Linda Bennett, Senior Claims Advisor and Broker Partner at Crawford & Company, about the experiences that shaped her leadership, insurance career and commitment to mentoring others. Linda Bennett's insurance career started in Hobart in 1998 as a credit controller, not exactly the origin story most people expect ...