A career successfully negotiating with terrorists and hostage takers has honed strategies for handling difficult conversations with both those we work with and those we love. Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.

A career successfully negotiating with terrorists and hostage takers has honed strategies for handling difficult conversations with both those we work with and those we love.

Kyle Vowinkel: Lessons from communicating with bad people

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