[202] What's Really Driving the Behaviour?

When a particular communication behaviour shows up — someone shutting down, snapping, getting defensive — the instinct is often to ask, "How do I control this?" This episode reframes that question entirely: instead of managing the behaviour, get curious about what's happening underneath it. Behaviour is often the visible tip of a much bigger, invisible build-up — an unmet need, a full plate, a pressure point reached after time. A personal parenting story illustrates how timing and capacity change everything in how a request lands.