262 - Culture is Cause and Effect: How to Change the Causes to Change the Results

Culture doesn’t happen by accident. The systems, structures, measures and leadership behaviours inside an organisation are constantly sending people messages about what is really expected — and those messages become culture. In this episode of Culture Bites, Dominic Gourley explores the Human Synergistics How Culture Works model and explains why lasting culture change requires leaders to look beyond values statements and engagement results to the causes underneath. Using examples including ownership, innovation, performance and safety, Dominic explores how organisations can unintentionally reinforce the very behaviours they say they want to change. If you want to change performance, change the culture. And if you want to change the culture, start with the causes.