<p><a href="https://www.ucl.ac.uk/news/2016/mar/uncertainty-can-cause-more-stress-inevitable-pain" rel="noopener noreferrer" target="_blank">Uncertainty is worse than a bad experience</a>. It's true. </p><br><p><a href="https://www.linkedin.com/in/samsternjones/" rel="noopener noreferrer" target="_blank">Connect with Sam on LinkedIn</a> - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><br><p><a href="https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800" rel="noopener noreferrer" target="_blank">Subscribe to my newsletter</a>, Customer Experience Patterns - I publish a new edition with each episode of the podcast.</p><br><p>My LinkedIn Learning courses: <a href="https://www.linkedin.com/learning-login/share?account=104&amp;forceAccount=false&amp;redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D" rel="noopener noreferrer" target="_blank">Customer Experience: 6 Essential Foundations For Lasting Loyalty</a>, <a href="https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104" rel="noopener noreferrer" target="_blank">How To Create Great Customer Experiences</a> &amp; <a href="https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104" rel="noopener noreferrer" target="_blank">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.</p><br><p>Thanks to my talented colleague <a href="https://www.linkedin.com/in/emilytolmer/" rel="noopener noreferrer" target="_blank">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href="https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r" rel="noopener noreferrer" target="_blank">Moon Island </a>for the music.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>