<p>The pressures of the pandemic have left healthcare even more crippled than before. With patient backlog and patient waiting times at their worst in years across the <strong>NHS, Guy’s and St Thomas’ Trust</strong> knew they needed a new approach to improve Ambulatory Care for their patients. So they contacted our parent company, design consultancy <a href="https://kesterassociates.co.uk/">DK&A</a>, to research the problems patients are facing. This research could then be use to outline opportunity areas to innovate and help improve the patient experience.</p><p>In our latest podcast we talk with our Innovation Lead <strong>Hattie Camp</strong> about the project with GSST and how Design Thinking can be used to improve healthcare. This includes a deep dive exploration of the research process and the challenges that were overcome to produce a piece of research that could make a difference.On top of that, Hattie looks back to her introduction to the Design Thinkers Academy London, including her terror whilst taking part in our <a href="https://www.designthinkersacademy.co.uk/courses/facilitation-mastery/">Facilitation Mastery</a> course, as well as looking forward to our <a href="https://www.designthinkersacademy.co.uk/courses/design-thinking-fundamentals/">Design Thinking Fundamentals course</a>.</p>
