<description>&lt;p&gt;In this episode, we speak with &lt;strong&gt;Alyona Medelyan&lt;/strong&gt;, CEO of &lt;strong&gt;Thematic&lt;/strong&gt;, about how AI — specifically &lt;strong&gt;natural language processing (NLP)&lt;/strong&gt; — is helping organizations turn unstructured customer feedback into meaningful insights. Aliona shares her journey from computational linguistics to founding a platform that empowers teams to understand not just &lt;em&gt;what&lt;/em&gt; customers are saying, but &lt;em&gt;why&lt;/em&gt;.&lt;/p&gt;&lt;p&gt;We explore:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;The evolution of NLP and large language models&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;How AI can analyze real customer feedback at scale&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;The importance of democratizing access to insights&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;Why understanding the “why” matters more than just the metrics&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;At its heart, this episode is about &lt;strong&gt;designing AI systems that truly listen to people&lt;/strong&gt;, supporting more human-aware decisions across research, product, and customer experience.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;
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In this episode, we speak with Alyona Medelyan, CEO of Thematic, about how AI — specifically natural language processing (NLP) — is helping organizations turn unstructured customer feedback into meaningful insights. Aliona shares her journey from computational linguistics to founding a platform that empowers teams to understand not just what customers are saying, but why.We explore:<ul><li>The evolution of NLP and large language models</li><li>How AI can analyze real customer feedback at scale</li><li>The importance of democratizing access to insights</li><li>Why understanding the “why” matters more than just the metrics</li></ul>At its heart, this episode is about designing AI systems that truly listen to people, supporting more human-aware decisions across research, product, and customer experience.

Designing for Humans in the Loop

From Linguistics to LLMs – Thematic’s Alyona Medelyan on Human-Centered AI, Feedback, and the Future of Design

From Linguistics to LLMs – Thematic’s Alyona Medelyan on Human-Centered AI, Feedback, and the Future of Design

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