Transactional or Relational? Why Human Connection Wins in Business | Ryan Jahnke

AI can make business faster. Ryan Jahnke argues that it should also make us more human by creating more time for real conversations, thoughtful follow-up, and long-term client relationships.In Episode 72, Chris Seegers and Ryan explore the difference between transactional service and relationship-driven business. They also cover Ryan's path from competitive figure skating to coaching and mortgage lending, creative financing for self-employed borrowers, money habits, real estate investing, Home Buyer Coach, and the role of AI in a business built on contact, care, and community.MORE FROM EXCEPTIONAL COMPANIES PODCASTWatch or listen to more episodes:https://excoadvisors.com/podcast/Subscribe on YouTube:https://www.youtube.com/@ExceptionalCompaniesPodcastFollow the podcast on LinkedIn:https://www.linkedin.com/company/exceptional-companies-podcast/ABOUT RYAN JAHNKERyan Jahnke is a Mortgage Loan Originator with 719 Lending. NMLS #2011733.Ryan's 719 Lending profile:https://www.719lending.com/staff-member/ryan-jahnke/719 Lending:https://www.719lending.com/CHAPTERS0:00 Transactional or relational?0:28 Exceptional Companies Podcast intro0:46 Meet Ryan Jahnke1:17 From figure skating to coaching3:13 Getting started in real estate4:01 Learning money principles early6:13 Why Ryan entered mortgage lending7:29 Creative financing for business owners9:40 People first, profit follows10:12 Keeping business human with AI12:51 Personal touches clients remember14:37 Mortgage options for self-employed borrowers17:55 The changing residential lending landscape19:28 DSCR loans for real estate investors22:00 Money habits that build ownership25:44 Defer gratification and own assets26:46 The marketplace rewards value29:10 Launching Home Buyer Coach31:15 Real estate and retirement longevity33:19 Modern reverse mortgage planning35:04 Books for building wealth36:33 Competing on value, not price39:09 Use AI, then make it human41:00 Bad financial advice42:00 Start small with your first property43:15 The refinance payment trap44:24 Encouragement for first-time buyers46:27 Closing thoughts47:06 Exceptional Companies Podcast outroThis conversation is for educational and informational purposes only. It is not mortgage, financial, investment, legal, or tax advice. Loan programs, grants, rates, eligibility, repayment obligations, and refinance options can change and vary by borrower and location. Verify current terms with a qualified lender and consult appropriate professionals regarding your situation.#BusinessLeadership #ClientRelationships #ExceptionalCompaniesPodcast