Paying Down Manual Debt: Jill Eubank of Randstad on Operational Insurance

What happens when a finance team lacks the capacity to keep transformation moving? Host Heather Cole talks with Jill Eubank, Executive Vice President of Randstad Professional Talent Solutions, about manual debt – the legacy workarounds, brittle processes, and key person dependencies that hold back AI ROI – and the operational insurance that keeps daily work flowing while teams transform. In this episode: Three ways manual debt shows up: capacity overload, the transformation trap, and tribal knowledge risk Why 88% of CFOs call manual debt their biggest barrier to AI ROI Operational insurance and the discipline to say no The accountant and architect mindsets in finance How a publicly traded solar company removed 28 hours from every monthly close A three-question reality check for financial leaders A “glocal” approach for multinational finance functions Resources mentioned: 2026 Finance Leader Playbook: Capitalizing the AI-Driven Finance Function: https://www.randstadusa.com/business/business-insights/guide/finance-playbook/ 30-second diagnostic tool to benchmark your current operational maturity: https://share.hsforms.com/2_Fp8Hmq8RFOfBDhjrqgEfw29irg Randstad website: https://www.randstadusa.com/ Randstad on LinkedIn: https://www.linkedin.com/company/randstad/ Special Guest: Jill Eubank.