Why a Strong Vendor Relationship Can Keep the Judge at Bay

Daniel Daire and John Otero of 1-800 WATER DAMAGE explain how communication and documentation help to keep restoration claims from turning into expensive disputes. A water mitigation or restoration event can be stressful for policyholders, and for many homeowners, it's their first time going through the claims process. Miscommunication can quickly turn into frustration, disputes, and potential litigation. Daniel Daire, owner-operator of 1-800 WATER DAMAGE of Prescott and North Scottsdale, AZ, and John Otero, regional business coach at 1-800 WATER DAMAGE, explain how ongoing communication with adjusters and policyholders helps to protect the claims experience and limit carrier exposure. In this podcast, you'll learn: How 3D scanning can provide adjusters with more visibility into property damage. Why scope changes during a claim are a pivotal moment, and how communication may help to reduce risks. How IICRC compliance and daily efforts lower the risk of later mold disputes.