Golden Nuggets

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What does 43 years in estate agency teach you about when to sell — and when not to? Malcolm Prescott, Managing Director of Webbers, has spent more than four decades in the industry, progressing from starting out as a teenager to leading one of the South West’s longest-established estate agency businesses. In this episode of Golden Nuggets: Movers & Shakers, Malcolm joins Silvia Eldawi to look back at a career shaped by community, hard work, leadership and a belief that good estate agency starts with doing the right thing for people. 🎙️ WHAT WE COVER • How Malcolm found his way to Webbers • Why he tried to make himself indispensable early in his career • Why good advice can matter more than immediate commission 👀 WHO IS THIS FOR? Estate agents, agency owners, property professionals and anyone building a long-term career in the industry. It’s also for sellers and movers who want to understand what good estate agency advice can look like when the right answer isn’t necessarily “put the property on the market”. 💡 GOLDEN NUGGET “Fundamentally at the heart of what we do and what we should be doing as estate agents is looking after people and giving them really good advice on when they should move and when they shouldn’t.” ⏱️ CHAPTERS 00:00 Why honest advice builds trust 00:33 Rightmove supports this season 01:06 43 years in estate agency 01:34 How Malcolm got started 03:22 Learning before selling 04:15 Why he came back to estate agency 05:56 Finding a home at Webbers 06:40 How to become indispensable 08:09 From junior negotiator to Managing Director 09:34 Growing the next generation 10:42 The story Malcolm tells every new starter 11:19 The client he questioned whether should sell 13:19 Doing the right thing over immediate commission 14:09 The long-term value of honest advice 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT MALCOLM PRESCOTT Malcolm Prescott, Managing Director, Webbers (South West) Malcolm brings 43 years of estate agency experience to the conversation, reflecting on his journey from starting in the industry as a teenager to becoming Managing Director of Webbers. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Would you sell your home to back your own business idea? Sarah Oliver did. In this episode of Golden Nuggets: Movers & Shakers, Sarah tells Silvia Eldawi how she went from working across traditional, corporate and hybrid estate agency models to deciding she could build something of her own. The problem was funding it. With equity tied up in her home and no route to remortgage for the purpose of starting the business, Sarah made a major decision: sell the house, move into a one-bedroom flat and put the remaining money into building her agency. But this isn't only a story about taking a risk. Sarah also explains how her previous agency experience shaped the business she wanted to create differently — from giving clients one point of contact from valuation through to negotiation, to using WhatsApp and same-day viewing feedback, and giving her team their own identities within the SOLD BY brand. 🎙️ WHAT WE COVER • Sarah's journey through traditional, corporate and hybrid estate agency • The moment she realised she could build an agency herself • Why she sold her house to fund the business • Building enough personal and business runway before launching • Investing properly in the brand, website and systems • Building an agency around what she wanted to do differently • Why one point of contact and fast communication matter • Giving agents their own identity within the SOLD BY brand 👀 WHO IS THIS FOR? Estate agents, agency owners and property professionals thinking about starting or building their own business — plus anyone weighing up what it really means to back yourself financially, professionally and personally. 💡 GOLDEN NUGGET “I haven't got anything to prove to anyone other than myself.” ⏱️ CHAPTERS 00:00 “What if it doesn't work?” 00:27 Rightmove supports this season 01:00 Why Sarah sold her house to start an agency 01:22 Starting from the bottom in estate agency 02:25 Becoming a branch manager at 23 03:14 Discovering the hybrid model 04:03 “I can do this myself” 04:19 The funding problem 04:57 Selling the house 05:13 Building six months of runway 06:09 Investing properly in the business 06:45 “What if it doesn't work?” 07:34 Building an agency differently 08:42 One person from valuation to negotiation 08:59 Fixing the communication problem 11:20 Giving agents their own identity 13:00 Was selling the house worth it? 13:20 Nothing to prove but to herself 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove A bad property survey can make even the most committed buyer question everything. But when is a survey genuinely telling you to walk away — and when is it simply flagging an issue that can be investigated, managed or renegotiated? In this episode of Golden Nuggets: Movers & Shakers, Silvia Eldawi sits down with Liana Loporto-Browne, Managing Director of Loporto Browne Residential, to unpack some of the findings that can make buyers panic. From damp, subsidence and Japanese knotweed to woodworm, down valuations and structural issues, Liana explains why the first response shouldn’t always be fear — and why understanding the scale of the problem matters. They also discuss how buyers can approach renegotiation after a survey and the point at which independent professional advice should outweigh the desire to keep a purchase alive. 🎙️ WHAT WE COVER • Why property surveys can look terrifying • Which findings shouldn’t automatically make you panic • Damp and when to bring in a specialist • Subsidence and why context matters • Japanese knotweed and treatment plans • Woodworm in older properties • What a down valuation means • When a second valuation may differ • How to renegotiate after a bad survey • When it may genuinely be time to walk away 👀 WHO IS THIS FOR? Home buyers, sellers, first-time buyers and movers trying to understand what a property survey is actually telling them — plus estate agents helping clients navigate a difficult survey. 💡 GOLDEN NUGGET “If your surveyor and lawyer are telling you to walk away from a bad survey, you walk away.” ⏱️ CHAPTERS 00:00 Why property surveys can feel terrifying 00:48 Rightmove supports this season 01:21 When should a bad survey stop you buying? 03:07 Damp: don’t immediately panic 04:14 Subsidence: how serious is it? 05:01 Japanese knotweed 06:12 Woodworm and scary survey language 07:00 What is a down valuation? 08:36 Which findings should really worry you? 10:00 Can you renegotiate after a bad survey? 11:23 When should you walk away? 12:06 Golden Nugget and close 🤝 MORE FROM RIGHTMOVE AD | Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT LIANA LOPORTO-BROWNE Liana Loporto-Browne, Managing Director, Loporto Browne Residential (London) Liana draws on her experience working with buyers and sellers to explore how property surveys affect transactions, why certain findings cause buyers to panic and how agents can help people navigate the next conversation. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove How do you build trust in a market where nobody knows your name? When Zee Faridi entered estate agency, he had no established agency brand, local track record or personal brand. So he made himself visible. In this episode of Golden Nuggets: Movers & Shakers, Zee tells Silvia Eldawi how simple property videos, repeated exposure and getting in front of the camera helped turn him from an unknown agent into a familiar face in his local market. For Zee, the goal isn't necessarily virality. It's familiarity — being seen on boards, on Rightmove, across social media and eventually in person, so trust has already started forming before he walks through the front door. But behind that drive is a much more personal story. Zee reflects on growing up with financial instability and wanting to become the kind of positive example he says he didn't have growing up. 🎙️ WHAT WE COVER • Building recognition from scratch • Why repeated visibility can help build trust • Being known before walking through the front door • Why Zee keeps his property videos simple • The personal story behind Zee's drive • Creating opportunities for other people • Keeping the habits that helped him get started 👀 WHO IS THIS FOR? Estate agents, agency owners and property professionals thinking about personal brand, local visibility, social media and building trust before the valuation appointment — plus anyone building something from scratch. 💡 GOLDEN NUGGET “If he did it, I can do it.” ⏱️ CHAPTERS 00:00 They knew me before I walked in 00:33 Rightmove supports this season 01:06 From zero brand awareness to recognition 01:33 Building a personal brand through social media 02:31 From unknown to familiar face 03:35 What social media actually delivers 04:18 Why simple property videos work 04:56 Why people love looking at property 05:51 Do you need to go viral? 06:59 Using Rightmove to stay visible 07:31 Building the brand beyond estate agency 08:34 The story behind Zee's drive 09:34 “It's bigger than me” 10:20 Creating opportunities for others 10:53 What's next for Zee? 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove What happens when one of the toughest periods of your career becomes the catalyst for what comes next? When the property market crashed in 2008, the business Steve Pymm had spent years building suddenly faced a very different reality. In this episode of Golden Nuggets: Movers & Shakers, Steve tells Silvia Eldawi how that difficult period forced Pymm & Co to adapt — leading to the creation of its lettings business, new opportunities for growth and a business model that continued to evolve with the market. From selling suits in Norwich to building his own estate agency, navigating the crash and later making difficult decisions about his branch network, this is a conversation about resilience, reinvention and knowing when to change. 🎙️ WHAT WE COVER • How Steve found his way into estate agency • Starting Pymm & Co in 2005 • What the 2008 property crash meant for the business • Why the downturn led to a lettings department • The rise of the “accidental landlord” • The employee who told Steve: “I believe in you” • Why the traditional branch model had to change • Steve's “triangle of trust” and five Ps 👀 WHO IS THIS FOR? Estate agents, agency owners, property professionals and business leaders navigating changing markets, difficult decisions and knowing when to adapt. 💡 GOLDEN NUGGETS Punctuality. Performance. Persistence. Personality. Positivity. ⏱️ CHAPTERS 00:00 Things always change 00:37 Rightmove supports this season 01:10 The year that nearly broke Steve 02:00 From selling suits to estate agency 03:30 Building Pymm & Co 03:50 The 2008 property crash 05:00 The lettings business is born 05:35 Who were the “accidental landlords”? 06:35 “I believe in you” 07:45 The making of the business 08:25 Turning crisis into opportunity 09:00 Why the branch model had to change 10:05 You can't let your heart rule your head 11:00 The triangle of trust 12:20 Steve's five Ps 13:30 Golden Nugget and close 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove are championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT STEVE PYMM Steve Pymm is Managing Director of Pymm & Co in Norwich and has spent more than three decades in estate agency. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ ▶️ WATCH NEXT Watch the complete Golden Nuggets: Movers & Shakers series: https://www.youtube.com/playlist?list=PLfgAOYYBteUk 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice.