Making Safety Happen: Transforming Risk Management into Bottom-Line Profit

Send us Fan Mail Are you growing top-line revenue only to give it all back through unmanaged risk, rising insurance premiums, and costly fleet accidents? In this impactful episode, Ken Lucci is joined by author, former Jetco Delivery CEO, and Acrisure executive Brian Fielkow to discuss his book, Making Safety Happen. Brian explains why safety can no longer be treated as a secondary administrative checklist or a reactive department called upon only after a crash. Instead, he makes the business case for establishing safety as a leader-driven, non-negotiable core value that directly protects operating margins, expands insurance options, and builds long-term enterprise value. From operationalizing two-way camera data for positive driver coaching to fixing behind-the-desk dispatch distractions and implementing a "just culture," Brian outlines a practical roadmap for passenger fleet operators. In this episode, you'll learn... Why safety must be a non-negotiable core value, not a shifting priority. How to use telematics for driver coaching rather than punitive write-ups. Why office dispatch errors and rushed schedules create driver safety risks. How the "just culture" model separates honest mistakes from reckless behavior. Why vetting affiliate partners protects your brand reputation in outside markets. CHAPTERS: 00:00 Welcome 02:12 Brian Fielkow Career Journey 06:47 Why Safety Drives Profit 09:42 Building a Safety Culture 20:46 Telematics and Coaching 25:23 High Risk Driving Behaviors 25:57 Cognitive Distraction Explained 27:10 Office Errors Create Risk 34:18 Just Culture Over Punishment 39:30 Safety Leadership And Affiliates 46:23 Action Plan And Wrap Up Pick up a copy of Brian's book, Making Safety Happen (available in hardcover) Connect with Brian Get out of the driver's seat and start building a REAL company. Join the Limo CEO Academy: the on-demand growth program built specifically for operators doing less than $1 million annually: https://www.limoceo.com/ Pax Training is your  all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp