Why Hotel Guest Satisfaction Is Rising - Andrea Stokes, J.D. Power

Hotel guest satisfaction increased across every segment in J.D. Power's 2026 North America study. Andrea Stokes, Practice Lead, Hospitality Intelligence, explains what guests are noticing in rooms and shared spaces, why responsive human service still matters alongside mobile check-in, and what operators can learn from food and beverage. We also discuss how J.D. Power benchmarks large third-party hotel management companies. Learn more: 2026 North America Hotel Guest Satisfaction Index Study 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark 2023 conversation: How J.D. Power studies hotel guest satisfaction 2024 conversation: Changing guest expectations and hotel management A few more resources: If you're new to Hospitality Daily, start here.  You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands