One Resident, One Leak, One Standoff

A Brooklyn condo has been fighting sponsor-related leaks for years, seeping through facades and terraces into the units below. The fix seemed straightforward until one resident stopped granting access, leaving water damage to spread and the board stuck without a clear path forward. Adam Reisman, president of client services at MD Squared Property Group, walks through how his team handled the standoff, from documenting every outreach attempt to deciding when legal escalation becomes unavoidable. He also shares the proactive move that changed how residents responded before problems like this even started. Habitat's Carol Ott conducts the interview.  How To Run Your Building: For Co-ops and Condos