From Idea to Impact: Building Mylo Inside Aegon with Nathan Thompson

Nathan Thompson Founder of Mylo shares how an internal idea evolved into a live digital proposition now engaging close to a million customers. He reflects on career acceleration, building products inside a large organisation, and why solving the help gap in pensions and wealth is more important than ever. In this episode, Nathan discusses: • Falling into financial services via an unconventional route, starting with a music degree  • How relationships, curiosity, and global exposure accelerated his career at Aegon  • Lessons from working across international teams and large-scale transformation projects  • Why moving from advisory roles to owning delivery became a turning point  • How the idea for Mylo emerged from market shifts, personal curiosity, and timing  • Pitching a new growth concept internally using prototypes, storytelling, and focus  • Why pensions need help and guidance, not just products or digital advice  • Designing Mylo around real life moments, emotions, and customer behaviour  • Launching Mylo at scale and reaching close to a million workplace customers Key takeaway: Nathan believes meaningful innovation in financial services comes from curiosity, customer obsession, and the courage to build — even inside large, complex organisations.