Handle Difficult Conversations: The Step Everyone Skips

Send us Fan Mail How to handle difficult conversations: you've rehearsed it in the shower, in the car, and at two in the morning. Then they say one sentence and your perfect script is gone. You skipped a step. Almost everyone does. In this episode, Sandy shares the moment she was tested on her own tool, in a conversation with a friend she loves, after hearing a comment that hit harder than she expected. She walks you through exactly what happened and the tool that kept her from firing back. You'll learn the first level of a connected conversation, the one most of us skip, and the EQ Switch, an emotionally intelligent communication tool you can use before you knock on someone's door or in the middle of a tense meeting without anyone noticing. With Mental Illness Awareness Week starting and World Mental Health Day on October 10th, Sandy also talks about the hardest difficult conversation of all: the one where you're worried about someone. If you've ever wondered how to handle a difficult conversation like that, this one's for you. Pick the conversation you've been avoiding. Then press play. If you or someone you know is in crisis, in Canada you can call or text 9-8-8, any time, day or night. Workshops, courses and webinars on difficult conversations at work: sandygerber.com/workplace-communication-training/