Adopt a Letter, Deliver a Smile: Inside Operation Santa

For more than a century, the United States Postal Service has helped bring holiday wishes to those in need through USPS Operation Santa. What began as a tradition of receiving letters to Santa has grown into a nationwide effort powered by the generosity of people who want to make the season brighter for others. In this episode of Mailin’ It!, hosts Karla and Jeff welcome USPS Brand Marketing Specialist Monica Johnson to discuss the history, growth, and heartwarming impact of Operation Santa. The conversation begins with real letters from children and families across the country. Some ask for toys and holiday surprises, while others request everyday essentials like clothing, blankets, and shoes. These touching stories reveal how a simple gift can make a meaningful difference in someone's life. Monica explains how Operation Santa works, from submitting letters to registering as an adopter and fulfilling holiday wishes. She also discusses the safeguards that protect participants' personal information and how the program continues to evolve. This episode celebrates the generosity and community spirit that make Operation Santa special. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.