Why procedure ain't standard Ft. Marie Mills

On this episode of Max Value, I sit down with Marie Mills, founder of Clear Solutions LLC and a business process documentation expert with over a decade of experience helping companies protect their most valuable (and most overlooked) asset: institutional knowledge. We talk about why so much of what makes a business run lives only in the heads of a few key people and what happens when those people retire, quit, or just win the lottery. Marie shares real stories of costly, preventable crises, explains how solid SOPs directly increase business value by lowering risk for buyers, and breaks down where AI genuinely helps (and where it still falls short) in capturing process knowledge. If you're a business owner thinking about scaling, exit planning, or just tired of being the only person who knows how anything works, this one's for you Download our FREE EBOOK: https://ebooktowne.com/ LET'S CONNECT! Ben Towne LinkedIn: https://www.linkedin.com/in/ben-towne-advisory/ Web pages: https://towneadvisory.com/ || https://assurentadvisors.com/knowledge-center/ MARIE MILLS: Website: https://www.clearsolutionsbymarie.com/  LinkedIn: https://www.linkedin.com/in/mariecmills/