What Happens When Healthcare Starts Treating Time as Part of the Payment?

For healthcare providers, getting paid isn't just about how reimbursement moves from payer to provider. When payment arrives — and how predictable that timing is — can have important implications for cash flow, operations and the payer-provider relationship. In this episode of Healthcare Insider, Shannon Mortland of the Modern Healthcare Content Studio speaks with Dylan Papa, senior vice president and general manager of commercial growth and partnerships at Zelis, about why settlement timing deserves greater attention as the healthcare industry continues to modernize payments. The conversation explores how uncertainty around payment timing can influence provider operations, whether faster and more predictable settlement could help reduce payer-provider friction, and what needs to change before the industry can rethink when providers get paid.