How to turn every service failure into loyalty with the right human response | Joe Naberhaus | Ep 45

How do you balance AI, outsourcing and the human touch to create exceptional customer experiences? Joe Naberhaus from Outsource Consultants joins the podcast to discuss the future of contact centres, the importance of knowledge management, agent empowerment and why customer loyalty is built through meaningful human interactions. Joe then shares a favourite customer experience from over 20 years ago that demonstrates how ownership, passion and going the extra mile can create customer loyalty that lasts a lifetime. To connect with Joe, head to LinkedIn – https://www.linkedin.com/in/joe-naberhaus/ To find out more about Outsource Consultants, head to - https://www.outsource-consultants.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/