Why AI should raise your floor, not replace your best agents | Chris Brdar | Ep 47

This time on My Favourite CX Chris Brdar from Red Mountain Weight Loss joins the podcast to talk about AI, employee experience and how technology can raise the level that teams deliver customer experience. Chris shares a deeply personal favourite customer experience that highlights the importance of empathy, understanding and taking the time to genuinely help someone when they need it most. CONTENT WARNING: Does include references to suicide in the second half of the podcast. To connect with Chris, head to LinkedIn - https://www.linkedin.com/in/chrisbrdar/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/