Why letting your agents be themselves delivers better NPS than any script | Rhio Corbick | Ep 52

Today on MFCX we are joined by Rhio Corbick, Head of Customer Experience at Ticket Tailor, joins the podcast to talk about building a customer-centric culture, empowering support teams & using AI to improve efficiency without compromising on the experience. We then hear her favourite customer experience from her wedding, where a catering team went above & beyond through thoughtful details, proactive service & making sure everyone felt looked after. To connect with Rhio, head to LinkedIn - https://www.linkedin.com/in/rhio-cory-6a80b314a/ To find out more about Ticket Tailor head to - https://www.tickettailor.com/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/