Takeout Tips: We Set A Record, Then Lost A Whole Day

Last week Tyrell came on and said the shop had its best month, up around 75 percent in sales. Three days later the phones died for the rest of the day. This Takeout Tips is about the number you are actually comparing yourself to. The week finished down about 15 percent from the week before. Against the same week last year it was up 36 percent. Same week, two different stories, and only one of them should change what you do on Monday. Inside: what a dead phone system costs a shop that takes most of its orders by phone, why he did not touch the marketing or run a fire sale, and the case for taking a wider view before you hit the panic button. CHAPTERS 0:00 Intro and who I am really talking to 0:25 Our best month and being proud of it 0:41 The pizza gods bring you back to reality 1:09 The customer call that dropped out 1:49 Phones dead and what that costs us 2:45 The outage report and losing a whole day 3:31 A terrible day then a dead Saturday 4:19 Down fifteen percent from the week before 4:44 Up thirty six percent from last year 5:36 Hand off the panic button 6:04 When it feels like the ship is sinking 6:41 The crisis was not actually real 7:14 Take a wider view 7:22 The Playbook and the Accelerator 8:06 The book I did not write 8:56 The story of Marco 10:28 Eighty four tools over fourteen weeks 11:29 Sponsors and Pizza Expo in Columbus Free Pizzeria Operator's Playbook https://pizzakingpodcast.com/playbook-1 Leadership Accelerator: 84 tools over 14 weeks. It runs on Skool, so you can join any time. Ask about it at [email protected] Pizza Expo, Columbus, October 11 and 12. Booth 647. Record a 20 minute episode with me at the show: https://calendly.com/tyrellreed/pizza-king-podcast-pizza-expo-columbus-interview Questions, or want to come on the show? [email protected] THIS EPISODE IS BROUGHT TO YOU BY: EDGE Pizza Ovens. Schedule a test bake: https://edgeovens.com/test-bake Mailwise Solutions. Direct mail for pizzerias, no long term contracts. Ask about the Pizza King Podcast offer and save $150: https://mailwisesolutions.com/ Virnika. Agent Penny answers calls, takes orders and sends them to your POS. Ask about the Pizza King Podcast offer and save $500 on your first year: https://virnika.ai/penny/ Please support the businesses that support the Pizza King Podcast. If this one was useful, follow the show and leave a review. It helps other operators find it. George rolls up in the EDGE test truck and invites you to step inside, where you’ll bake your own pizzas in our oven—using your dough, your toppings, your process. It’s the simplest way to experience firsthand why EDGE powers some of the best-performing pizza kitchens in the world, and why our bake is widely regarded as market-leading.  https://www.edgeovens.com/test-bake Support the show Join us here:  https://www.skool.com/tyrells-group-9324/about Free Tools and Courses for Pizzeria Owners &  Managers Email: [email protected] Upcoming events and appearances:  Pizza Expo Columbus 10/11-10/12 Pizza Tomorrow Summit (Orlando, FL) 10/25-10/27