E-322 Pool Nation Podcast More Pools, More Money? The Truth About Growing a Pool Business

In Episode 322 Pool Nation Podcast More Pools, More Money? The Truth About Growing a Pool Business | Pool Nation Podcast Is growing your pool service business actually making you more money, or just creating more work? In this special Best of Pool Nation Podcast episode, Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas revisit some of the most valuable conversations with pool industry professionals, successful business owners, and industry leaders. From building a pool service company and retaining customers for decades to managing employees, improving route efficiency, and creating consistent cash flow, this episode is packed with real-world experiences and business lessons for pool pros. What does it really take to build a successful and profitable pool business? We hear from rising professionals James Broderick, Aiden Dunn, and Nick LaPointe, alongside Pool Pro Magazine's Megan Kendrick, as they share their journeys in the swimming pool industry and discuss the importance of customer relationships, education, and building a reputation that lasts. We also revisit conversations with Pool Nation Awards Sales Rep of the Year nominees Brian Crisan, Johnny Davis, Andrew Ragland, and Daniel Nicholas about the important role manufacturer representatives play in helping pool professionals succeed. Plus, Josh Sandler, CEO of Gold Medal Pools, shares his family's remarkable journey in the pool industry, the challenges of growing a business, and how his company found opportunities during one of the toughest economic periods in recent history. Finally, the Pool Nation crew dives into two critical areas of pool business profitability: route efficiency and getting paid. In this episode, you'll learn: Why adding more swimming pool customers doesn't automatically mean greater profitability. How successful pool professionals build customer loyalty and generate referrals. Why customer education and communication can separate your company from the competition. The importance of building relationships with pool equipment manufacturers and their representatives. What it takes to grow a swimming pool construction or service company. How smarter pool service route planning can reduce drive time, fuel costs, and vehicle expenses. Why automated billing, consistent invoicing, and payment expectations are essential to healthy cash flow. How successful pool business owners approach growth, leadership, and long-term success. Whether you're a one-person pool service company, managing multiple technicians, repairing pool equipment, or building swimming pools, this episode offers valuable lessons to help you build a stronger, more profitable business. Episode timestamps 00:00:00 - Welcome to Pool Nation and what's coming next 00:02:00 - Pool Nation Awards: 30 Under 40 nominees 00:06:00 - James Broderick: Starting a pool service business 00:09:00 - Customer education, pool chemistry, and building trust 00:16:00 - Aiden Dunn: Growing a family pool business 00:22:00 - Nick LaPointe: Decades of customer relationships 00:28:00 - Pool Sales Rep of the Year nominees 00:36:00 - Andrew Ragland: From distribution to Hayward 00:42:00 - Why great manufacturer reps matter to pool pros 00:45:00 - Daniel Nicholas: 30 years in the pool industry 00:56:00 - A word from our sponsors 01:01:00 - Brian Crisan: Building relationships and industry knowledge 01:06:00 - Josh Sandler, CEO of Gold Medal Pools 01:12:00 - The Sandler family's pool industry legacy 01:17:00 - Growing a pool business during the recession 01:20:00 - A word from our sponsors 01:25:00 - Pool business operations and efficiency 01:30:00 - Pool service route planning and profitability 01:33:00 - Hidden costs and wasted time on pool routes 01:36:00 - Billing, invoicing, and getting paid 01:39:00 - Digital payments and improving cash flow 01:42:00 - Building consistent billing systems 01:43:00 - Closing remarks Thank you to our visionary partners A huge thank you to the companies that continue supporting Pool Nation and our mission to elevate the swimming pool industry. SPPA | BlueRay XL | AquaStar Pool Products | Natural Chemistry | Raypak | Heritage Pool Supply | Hayward Pool Products | Poolside Tech | Pool Brain | Nidec / US Motors | OnCore Filtration | Encore Brands Your continued support helps us bring education, training, business knowledge, and meaningful conversations to pool professionals across the country. Connect with Pool Nation Website: https://poolnation.com Instagram: @pool.nation and @poolnationpodcast Join us as we continue helping pool professionals build stronger businesses, become better leaders, and improve their financial success. Master the Business. Perfect the Craft. Subscribe and share If you're a swimming pool service professional, pool business owner, pool repair technician, or swimming pool builder, subscribe to the Pool Nation Podcast for more conversations about pool service business management, profitability, pool equipment, industry training, and leadership. If this episode provides value, share it with another pool pro who's working to grow their business.