Creating an Inclusive and Thriving Workplace Culture in a GP surgery with Ben Allen

How do you turn around a struggling healthcare workplace with high turnover, low morale, and patient satisfaction below the national average - without an extra budget or more hours in the day? Dr. Ben Allen shares his remarkable journey of transforming Birley Health Centre into one of the UK's top-performing surgeries. Rather than chasing downstream symptoms, Ben took a step back to "invest in the social determinants of team health". Ben explains the specific, low-cost practices he introduced to foster psychological safety, completely shift meeting culture, and build a workplace where staff genuinely thrive and feel appreciated. Ben is a GP at Birley Health Centre in Sheffield and Medical Director for Physical Health and Neurodiversity at Rotherham Doncaster & South Humber Foundation Trust. Books & Studies Recommended by Ben: The Five Dysfunctions of a Team & trust-building frameworks by Patrick Lencioni Good to Great and Built to Last by Jim Collins Works by Brené Brown, Nancy Kline, and Simon Sinek Google’s Aristotle Study on high-performing teams The 5 Languages of Appreciation in the Workplace by Gary Chapman & Paul White Liberating Structures facilitation tools ------- Helen's new book Practices for Psychological Safety is available to pre-order (published October 2026)- https://www.koganpage.com/hr-learning-development/psychological-safety-in-practice-9781398629400 If you are interested in our Tensions Cards to create Team or Meeting Agreements https://www.hsalearningcards.org/ Connect with Helen: Linked In https://www.linkedin.com/in/helensandersonhsa/ One-Page Profile https://www.helensandersonassociates.com/meet-the-team/helen-sanderson/ Website https://www.helensandersonassociates.com/