313: Inside Sutter Health's playbook for scaling AI

Healthcare organizations may be investing in AI, but many struggle to advance use cases beyond a single specialty, site, or workflow. At Sutter Health, leaders approached AI not as a series of technology pilots, but as a systemwide operational challenge. They set out to ensure that investments in AI centered on supporting clinicians across the enterprise before, during, and after patient visits. Today, more than 6,000 clinicians use ambient listening technology, generating more than five million clinical notes. Reaching that level of adoption required much more than selecting the right tool. In this episode, host Rachel (Rae) Woods speaks with Dr. Veena Jones, Chief Medical Informatics Officer at Sutter Health, about what it takes to move beyond siloed experimentation and actually scale AI across an enterprise. They explore how thoughtful governance, meaningful multistakeholder feedback loops, and a “good enough to scale” mindset can turn promising technology into a sustainable capability that supports clinicians and patients. We’re here to help: Case Study | How Sutter Health scaled AI to support clinicians system-wide Episode | Ep. 228: Avoiding ‘pilot purgatory’ in remote patient monitoring Playbook | Your playbook for developing an AI governance strategy Research | AI in healthcare: Evaluating promising use cases Ready-to-Use Resource | How to take a problem-first approach to AI Subscribe to The Daily Briefing, a must-read newsletter for thousands of healthcare executives across the nation. A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.