The Skill Every Design Professional Assumes They Already Have / Karen Hentschel / Episode #265

Listening is the ultimate communication cheat code, yet nobody ever trains for it. Join us as Karen Hentschel reveals her radical 15-minute listening practice and how to turn complex information into human connection.
 Karen is the co-founder of Simply Onno, a service that translates complex medical documents into plain language so patients can actually take charge of their health. Before that, she spent years at Nokia, Fjord, and IDEO making dense information navigable. Today, we sit down to discuss what real, active listening looks like in the wild. We explore how to train this vital skill and how to maintain your professional identity when you are no longer the one shipping the shiny output.
 Consider this episode your masterclass in the craft of listening.
 🎧 In This Episode The 15-Minute Practice: Karen reveals her intense voice message routine for building listening endurance. Plain Language: How Simply Onno translates confusing medical jargon into clear patient narratives. Listening as a Business Model: Why the ability to hear and process information is a concrete skill and not just a metaphor. Professional Identity: How to find value in your work when you aren't producing traditional deliverables. The Big Twist: A surprising revelation near the end of our conversation that you will not see coming. 
 Who could you listen to for 15 minutes straight without interrupting or preparing a reply? Let us know in the comments below or drop a review to share your thoughts! Make sure to subscribe so you never miss an episode.

Enjoy the conversation and keep making a positive impact!   Be well, ~ Marc --- [ 1. GUIDE ] --- 00:00 Listening Challenge 01:15 Meet Karen 04:30 Strong Opinions 11:00 Design Spectrum 15:45 Simply Ono 20:15 Healthcare Design 26:30 Authentic Feedback 32:00 Real Listening 36:15 Identity Conflicts 42:15 Hardest Lesson 49:00 Leadership Calls 53:45 Mindful Decisions 55:45 Closing Question --- [ 2. LINKS ] --- LinkedIn - https://www.linkedin.com/in/hentschelkaren Simply Onno - https://www.simply-onno.com/en/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle   ---[4. FIND THE SHOW ON] --- Youtube ~ https://go.servicedesignshow.com/265-youtube Spotify ~ https://go.servicedesignshow.com/265-spotify Apple ~ https://go.servicedesignshow.com/265-apple Snipd ~ https://go.servicedesignshow.com/265-snipd