Small Bets, Big Trust | Selin Güven

Season 1 Episode 5 | Small Bets, Big Trust | Selin Güven Why Deloitte's Selin Güven Says AI Adoption Needs Patience Deloitte's Selin Güven says trust is earned in small bets, not big rollouts. From hallucination risk to what a bot should never do, she's seen it all. Her advice: start small, get it right, then scale. 👉 NiCE: https://www.nice.com/speak-to-an-agent 🔗Connect with Selin: https://www.linkedin.com/in/selin-g%C3%BCven-9a651415b/ 🔗Deloitte: https://www.deloitte.com/us/en.html 🔗Connect with Neeraj: https://www.linkedin.com/in/neerajsverma/ 🔗Connect with Sascha: https://www.linkedin.com/in/saschapoggemann/ ___________________ Timestamps: 00:49 — From Chatbots to AI Agents  03:10 — Building the Right AI Foundations 04:30 — AI Won't Fix Broken Processes  07:25 — AI Guardrails and Security  09:25 — Testing AI Agents at Scale  11:03 — Measuring AI Agent Success  14:04 — How AI Transforms Workforces  19:27 — Where to Start With AI ____________________ About Speak to an Agent: Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than a polished voice, and why the domain expert who knows how to use AI is becoming the most valuable person in the business. The show features the leaders, founders, and technologists building and deploying AI at scale, and they get candid about what's working, what isn't, and what changes now that machines can reason, plan, and act at a human level, and sometimes beyond it. If you're responsible for putting AI to work inside your organization, this is a conversation you won't want to miss. (00:49) - From Chatbots to AI Agents (03:10) - Building the Right AI Foundations (04:30) - AI Won't Fix Broken Processes (07:25) - AI Guardrails and Security (09:25) - Testing AI Agents at Scale (11:03) - Measuring AI Agent Success (14:04) - How AI Transforms Workforces (19:27) - Where to Start With AI