Whoever Owns the Workflow Owns the Enterprise | Sarup Paul

Season 1 Episode 3 | Whoever Owns the Workflow Owns the Enterprise | Sarup Paul Why Sarup Is Betting on Workflow Orchestration as the AI Control Plane ServiceNow's CRM product lead Sarup Paul draws a hard distinction between engagement-layer platforms and resolution-layer platforms, arguing that complex enterprise workflows,not the UI or the model will determine who controls the agentic enterprise. Paul also reveals how ServiceNow's AI Control Tower is positioning the company as the governance layer for all AI agents across the enterprise, not just its own. 👉 NiCE:  https://www.nice.com 🔗Connect with Sarup: https://www.linkedin.com/in/sarup/ 🔗Service Now: https://www.servicenow.com/ 🔗Connect with Neeraj: https://www.linkedin.com/in/neerajsverma/ _______________________ 00:54 — Enterprise AI Is Here 03:17 — AI That Resolves Problems 06:22 — Beyond Basic AI Agents 07:54 — Governing Enterprise AI Agents 10:05 — AI Replacing Human Work? 14:09 — Why Enterprise SaaS Survives 18:28 — The ROI of AI 22:24 — AI Changes Product Development _______________________ About Speak to an Agent: Speak to an Agent explores what it really takes to bring AI into large organizations, why AI can't fix a problem you haven't already solved, why real understanding matters more than a polished voice, and why the domain expert who knows how to use AI is becoming the most valuable person in the business. The show features the leaders, founders, and technologists building and deploying AI at scale, and they get candid about what's working, what isn't, and what changes now that machines can reason, plan, and act at a human level, and sometimes beyond it. If you're responsible for putting AI to work inside your organization, this is a conversation you won't want to miss. (00:54) - Enterprise AI Is Here (03:17) - AI That Resolves Problems (06:22) - Beyond Basic AI Agents (07:54) - Governing Enterprise AI Agents (10:05) - AI Replacing Human Work? (14:09) - Why Enterprise SaaS Survives (18:28) - The ROI of AI (22:24) - AI Changes Product Development