Rethinking Healthcare Design: Dr. Athena Lorin Hall on Community-Driven Systems

In this episode of Taking Healthcare by Storm, Quality Insights Medical Director Dr. Jean Storm speaks with Athena Lorin Hall, MD, a pediatric hospitalist with nine years of experience who spent two additional years in a global health fellowship serving resource-limited communities before founding ZNA Health Network. Dr. Hall explains how her work in Rwanda and the U.S. showed that many patient challenges stem from healthcare system design, with the United States excelling at emergency “rescue” care but falling short on prevention and primary care. She argues that centering lived experience and making communities co-designers of healthcare through efforts like ZNA Health Network can improve health, rebuild trust, and reduce clinician burnout. If you have any topics or guests you'd like to see on future episodes, reach out to us on our website. The views and opinions expressed by the host and guests are their own and do not necessarily reflect the views, positions, or policies of Quality Insights. Publication number QI-091126-GK