Agentic AI and the End of Traditional SaaS

In this episode of TechUnhinged, host Ashar Samdani sits down with Sriram Ramanathan, Group CTO at XBP Global, a workflow automation company operating in 20 countries. Sriram contends that software companies selling licenses are already in trouble, and only those selling outcomes survive. He explains why the gap between agentic AI vs RPA is the difference between a flow that breaks when a button moves and a system that figures things out, why enterprises can skip the API rebuild and point agents at the mess they already have, and how his team now measures agent productivity the same way it measures a human's. He also describes the cluster of nine agents that rewrote his own development process.