What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel

In this episode, host David Abrams is in conversation with Lachlan MacQuarrie, SVP Business Development & Customer Success at Canderel, for a conversation about how commercial real estate is evolving and why the future of office will be shaped as much by people and service as it is by buildings and technology. Drawing on a career that spans acquisitions, development, asset management, property management, and technology, Lachlan shares his perspective on how the purpose of office has changed. Today, the office is less about where work happens and more about where connections are built, culture is reinforced, and innovation comes to life. We also explore why hospitality is an operating philosophy, how operators can measure the impact of tenant experience, the expanding role of property management, and why technology's greatest opportunity may be to remove friction and empower people to do their best work. Finally, we discuss the priorities that will define the next generation of successful organizations: differentiated customer experiences, talent development, and technologies that better serve both employees and customers. If you're interested in where commercial real estate is headed and what it will take to create more connected, customer-centric workplaces, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.