The Psychological Patient Journey in Behavioral Health + The Delta System with Bob Poznanovich
In this episode of The Beacon Way Podcast, host Adrienne Wilkerson talks with Bob Poznanovich about why the “hardest yes” in healthcare is accepting behavioral health or substance use care, where shame, stigma, brief moments of clarity, and system friction (missed calls, jargon, records, payer criteria, fragmented care) derail people. Bob shares his five-stage “psychological patient journey”—problem, solution, place, commit, show up—and explains how aligning motivation and change science wi...