When citizens run into problems with government programs, congressional caseworkers are often the first to know. Those individual cases can reveal much bigger issues

Constituent service has long been viewed as helping people solve individual problems. Increasingly, practitioners see it as a source of insight into how government programs are actually performing. We'll talk about that shift and the launch of the Constituent Services Institute with Anne Meeker, founder and executive director of the institute. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.