How Cold Calls and Customer Service Built a $50M Freight Brokerage

Freight brokerage founder John Ferguson breaks down how Pivot Supply Chain Solutions grew to $50M, why cold calling and customer service still win in logistics, and where AI fits into the future of freight brokerage. John also opens up about how freight brokering changed his life, from spending time in foster care and struggling as a young adult to building a career, a family, and his own company. Now, after checking off many of the milestones he set for himself, he says the next thing left to chase is a $1B freight brokerage. This week's episode is sponsored by Epay Manager, Goodship, Highway, and Bitfreighter.