Being His Own Account Manager Stalled His Agency - with Tanner Hobin

For years, Tanner was the strategist, the salesperson and the sole account manager at his own agency, and it worked right up until it stalled his growth. Handing that role off meant trusting someone else with client relationships he'd protected fiercely, and he still refuses to accept even the average churn rate.In this episode, we sit down with Tanner, founder of Headway, to talk about the shift from doing everything himself to building an agency that scales in a controlled way, keeps its clients, and adds only one to two new clients a quarter on purpose.You will learn:-Why being your own account manager can quietly stall an agency's growth-What it took to hand over account management without losing clients-How to scale in a controlled way instead of chasing five to ten new clients a month-Why Tanner sees AI as a way to drive efficiency for his team, not to replace anyone-The networking lesson behind most of his clients: tell everyone what you want Visit www.dotandcompany.co if you need help with client account management.