How BMO’s Mike Bonner Is Keeping Banking Human in the Age of AI

Since joining BMO in 2000, Mike Bonner has witnessed some of the biggest shifts in banking, from the evolution of branch-based banking to the emergence of AI. As the head of distribution for BMO’s personal and business banking at Canada's oldest bank, he works closely with clients and entrepreneurs navigating a rapidly evolving financial landscape. In this episode, Bonner discusses the role AI will play in the future of banking, why face-to-face relationships still matter, and why he remains optimistic about the outlook for Canada's small and medium-sized businesses.