David Druker - President-CEO, The UPS Store Canada

What does it take to lead hundreds of entrepreneurs while protecting the culture, standards, and relationships that make a franchise successful? On this episode of The People Playbook, Jason Taylor sits down with David Druker, President-CEO of The UPS Store Canada, for a conversation about leadership, franchising, accountability, and the power of relationships. David shares lessons from more than 35 years in the franchise industry, including his journey from franchisee to leading a network of more than 400 locations across Canada. He explains why franchise leadership is different from managing traditional employees, why honesty sometimes requires difficult conversations, and why leaders should focus on earning respect rather than trying to be popular. They also discuss the importance of leading by example, staying visible and accessible, building trust with franchisees, using technology without losing the human connection, and protecting culture as an organization grows. For David, great leadership comes back to a few fundamentals: be honest, stay accountable, build strong relationships, and do the right thing for the right reasons. If you lead a team, coach entrepreneurs, operate a franchise, or are responsible for scaling a growing organization, this episode is packed with practical leadership lessons you can put to work.