Gary Palmer - Founder, Chairman, President & CEO, Payall Payment Systems

What does it take to build a high-performing team and a business that lasts? In this episode of The People Playbook Podcast, host Jason Taylor sits down with Gary Palmer, Founder, Chairman, President and CEO of Payall Payment Systems, to explore the leadership lessons behind building successful companies and bringing the right people together. Gary shares why hiring the right team is a leader’s most important decision, why initiative and accountability matter more than an impressive resume, and how authentic leadership creates a stronger company culture. They also discuss the importance of self-awareness, learning from tough feedback, and creating an environment where employees feel comfortable challenging their leaders. Gary reflects on the early-career mistake that changed how he understood his impact on others. Whether you're a CEO, entrepreneur, or emerging leader, this conversation offers practical lessons on hiring, building trust, developing people, and creating teams that deliver results. In this episode, you'll discover: Why the right team comes before business growth What to look for beyond a candidate’s resume How to encourage initiative, sound judgment, and accountability Why self-awareness matters in leadership How to build a culture where people can challenge your ideas Why authentic leadership and customer focus drive long-term success Listen in and discover how better people decisions can lead to stronger teams and better business outcomes.