Government Doesn’t Have to Be Slow and Risk-Averse — Ramsey County, MN

For the past decade, Ramsey County’s CIO, Chetan Ganatra, has been trying to prove that government doesn’t have to be slow and risk-averse, first at the state and now at the county. It started with a 2017 Star Tribune series on abuse complaints in senior care and his parents living alone in India. When he arrived at the county four and a half years ago, at least 7 to 10 escalations hit his inbox every day. The systems are about the same today. The inbox isn’t. I talked with Chetan about all of it. And yes, we also get into the first team, why the state felt like a vaccine lab, what he gets out of the GOVIT Leadership Summit & Symposium, and more! Timestamps 0:00 Government doesn't have to be slow 5:20 Why Chetan joined government 9:30 State lab vs. county front line 12:15 Breaking down IT silos 13:30 Minnesotans and hard conversations 15:20 Service teams, not tech teams 16:20 Measuring the culture shift 20:20 Accountability isn’t a dirty word 21:10 Air cover and psychological safety 22:50 Numbers only tell part of the story 24:30 Why go to GOVIT? Connect with the Guests 💼 Chetan's LinkedIn: https://www.linkedin.com/in/ganatrachetan/ Connect with Me 📬 Newsletter: https://techtables.com/ 🎙️ Podcast: https://www.techtables.com/episodes/ 😃 Guests: https://www.techtables.com/guests/ 💼 LinkedIn: https://www.linkedin.com/in/jtoste/ 💼 Powered By Info-Tech Research Group, Verizon, Carahsoft, & NinjaOne 💜 Leave a review on Apple Podcasts https://podcasts.apple.com/us/podcast/the-public-sector-show-by-techtables/id1661752549 🟢 Leave a rating on Spotify https://open.spotify.com/show/0bFQBsDwKJkdNk2qENkhNL?si=0436c0c2ebca488e