112 Podcast - Metrics, Culture, and Operations with Jen Carvalho

It's easy to get lost in spreadsheets and metrics when running the day to day of our programs. We can lose site of the bigger picture or spend too much time focusing on incremental gains rather than truly scalable growth. In this episode, I speak with Jen Carvalho, COO of Harlow Gardens and former head of SUD for Discovery Behavioral Health. We do talk metrics, but we also focus the conversation on harder to quantify drivers of success such as strategy, culture, and vision.