The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

The conversation covers the introduction of Yosef and his background, the development of Bling's video technology, its application in the restaurant industry, and its impact on customer engagement and behavior. The discussion also addresses the fear of AI slop and the integration of Bling's technology with existing marketing systems. Takeaways Video-first approach Personalized and interactive videos Integration with existing marketing systems Chapters 00:00 Introduction and Background 02:05 Development of Bling's Video Technology 03:43 Application in the Restaurant Industry 08:13 Impact on Customer Engagement and Behavior 21:26 Addressing the Fear of AI Slop

The episode features a conversation with Kyle Huck, a multi-unit franchise owner for Wings, etc., and Colton LeTourneau, the senior director of marketing for Wings, etc. They discuss the brand's success, community involvement, and unique menu items. Takeaways Community involvement Menu recommendations Chapters 00:00 Introduction and Brand Overview 01:19 Kyle Huck's Journey with Wings, etc. 02:15 Colton LeTourneau's Role and Marketing Strategy 02:58 Concept and Differentiation of Wings, etc. 07:29 Community Involvement and Impact 14:35 Local Store Marketing and Franchise Support 28:22 Signature Menu Items and Recommendations 31:13 Closing Remarks and Contact Information

The conversation covers John's journey from the military to Chick-fil-A, the distinction between leadership and management, and the shift to significance with the use of AI in business operations. It also explores the impact of AI on employee recognition and the power of AI in enhancing business operations and significance. The conversation covers the importance of running a profitable business, automating business processes, using AI for leadership development, overcoming resistance to AI, and implementing AI for business tasks. It also explores the intentional use of AI for leadership, building a leadership development program, and connecting with AI for significance. The discussion concludes with a lighthearted segment on favorite Chick-fil-A orders. Takeaways Leadership and management are distinct, with leadership focusing on people and significance, while management focuses on tasks and success. AI can be used to shift from success to significance in business operations, particularly in employee recognition and meaningful engagement. The power of AI lies in its ability to surface opportunities for significance that may be overlooked in the busyness of day-to-day operations. Automate repeatable tasks Use AI for intentional leadership development Chapters 00:00 The Journey to Chick-fil-A 03:00 Leadership vs. Management 08:11 The Shift to Significance with AI 10:05 Using AI for Significance 15:07 AI's Impact on Employee Recognition 19:55 The Power of AI in Business 21:20 Running a Profitable Business 22:19 Automating Business Processes 23:14 Using AI for Leadership Development 25:43 Overcoming Resistance to AI 26:33 Tinkering with AI 27:29 Trust but Verify with AI 28:53 Implementing AI for Business Tasks 30:16 Comparing AI and Manual Processes 31:30 Intentional Use of AI for Leadership 33:23 Building a Leadership Development Program 36:13 Connecting with AI for Significance 38:40 Favorite Chick-fil-A Order

The conversation covers Pat Venn's journey in the hospitality industry, his role at Prima, and the innovative solutions Prima offers to restaurants and diners. It delves into the concept of the recommendation economy and the vision for Prima's future expansion. Takeaways Hospitality industry experience Innovative solutions for restaurants The concept of the recommendation economy Future expansion and vision for Prima Chapters 00:00 Introduction and Background 01:05 The Journey in Hospitality 01:33 Talk and its Evolution 04:17 Differentiation in the Reservation Platform Space 06:48 Prima: Vision and Mission 11:10 The Concept of the Recommendation Economy 18:24 Attribution and Visibility in the Physical World 27:37 Engagement and Expansion 34:19 Future Vision and Expansion

The conversation delves into the journey of the San Pedro Fish Market, highlighting its growth from a small storefront to a renowned dining attraction. It explores the challenges faced, the innovative marketing strategies employed, and the importance of understanding and engaging with the customer base. The discussion emphasizes the power of authentic marketing and the impact of storytelling in building a successful brand. The conversation delves into the power of authentic storytelling in marketing, highlighting the impact of storytelling on brand building and customer engagement. It also explores the adaptation to change and innovation, the utilization of AI in marketing, the art of storytelling, and the significance of the culinary experience in branding. Takeaways Family-owned business success Innovative marketing strategies Authentic storytelling Utilizing AI in marketing Chapters 00:00 The Journey of San Pedro Fish Market 02:26 Pivoting and Learning from Failures 06:08 Creating an Engaging Dining Experience 07:08 Understanding Customer Base and Value Proposition 10:07 The Evolution of the Brand and Marketing Strategy 18:01 The Power of Authentic Marketing 21:37 Engaging Customers through Storytelling 24:13 The Power of Storytelling in Marketing 25:03 Adapting to Change and Innovation 31:29 Utilizing AI in Marketing 37:50 The Art of Storytelling 43:00 Culinary Experience and Branding