Natasha Narayan - CEO and Co-Founder, IcebergIQ

Can AI truly understand your customers? In this episode of The Stormy Stories Show, Angela Robertson talks with Natasha Narayan about why human connection still matters in customer research. Natasha shares how emotion, tone, hesitation, and genuine rapport can reveal insights that surveys and AI alone may miss. She also explains how a human-first approach to customer interviews can lead to stronger conversations and deeper understanding. Discover why listening to customers is about more than collecting data. It’s about understanding the people behind it.